UPS!

Before I write today's missive and ZephyrBird Speaks out about UPS, let me preface this by saying I once worked in customer service for UPS. I tracked pkgs, C.O.D. money and called people about lost and damaged packages. When someone called in we asked for the tracking number. Sometimes they didn't have it, which meant a bit more work for us, but it could be tracked by the first three letters of the last name and the address. It meant going to a different screen, typing in the information, but yes, it could be done. If you were a good customer service rep and understood sometimes you actually had to work for your paycheck.

So, today the UPS guy drops off this huge! I mean huge! package on our front porch. Well, not even a porch...it's as wide as the steps and a square to stand on to open the door. He leans it agains the railing pretty much blocking the door. I knew it wasn't for us so pushed and shoved and eventually got it to move enough for me to squeeze out the door all the time calling to him as he ran to his truck that this isn't ours! He refused to stop! When I got out there he was pulling away and I ran down the stairs after him but he zoomed down the street. Grrrrrr....

So....I try to find the tracking number. That all important number. It's on the bottom of the pkg! I try to get down but my arthritis is so bad in my right knee it doesn't bend. Oh well...I tried, they'll just have to work harder as I did get the name and address to where it should have gone. I call the local number only to be told they don't handle misdelivered packages and I would have to call the 800 number. But you're right up the road I say! We don't do that here, call the 800 number. I call the 800 number and get a recording. I press 0 to get directly to an operator. I get another recording...

UPS: are you tracking, mailing, or....whatever...

ME: I want to speak with an operator.

UPS: I will be happy to get you an operator once I know what you need done please say you are tracking mailing..etc...

ME: fine I'm tracking a pkg.

UPS: What is the tracking number.

ME: I don't have one! I just want to talk with an operator.

UPS: I will be happy to get you to an operator once you give me the tracking number.

ME: Fine! I'll keep the damn package!

UPS: Please hold for an operator.

UPS: This is so and so how can I help you.

ME: The UPS man left a huge very heavy pkg. on our front steps that is not ours. I just need it picked up and delivered to the correct address.

UPS: What's the tracking number?

ME: I don't know. It's on the bottom of the pkg. I have arthritis and can't bend to get it.

UPS: heavy sigh...well, when you get it call us back and we'll be happy to pick up the pkg.

ME: you can track it by the name and address

UPS: heavier sigh...when you get the tracking number call us back.

ME: Fine! I'll keep the damn package.

So right now there is this huge, abt. 150+ pound package sitting on our front steps blocking our front door. If anyone wants it come get it. I have no idea what it is but hey...call it a mystery package.

UPDATE! Thanks Hope, even though I solved the problem without the help of UPS I'll call for the number to let this woman know what happened. So here's what I did...

I checked out the name on the label, called the guy, he thanked me and came over with his son to pick up the pkg. He said UPS delivered the item before but when he got it the package was destroyed and the wood hanging out and broken so he refused it. He said if I had gotten them to come get it they probably wouldn't have delivered it to him anyway!